ITASK DELIVERY – TERMS & CONDITIONS

As a “User” of this iTask Delivery program, you hereby agree and conform to the following terms of use:

1. Definition
   1.1. “iTask Delivery” refers to delivery service of I TASK PTE. LTD., a company incorporated in Singapore, operating under the platform named “iTask” in Singapore.
   1.2. “Participating Drivers” refers to drivers who have agreed to accept bookings through the Services offered by iTask Delivery.
   1.3. “Services” refer to the operations managed by iTask to distribute your details and details of your proposed journey or delivery by vehicles submitted to iTask through the software to participating drivers for their acceptance and to provide you with other information on the relevant participating drivers, the journey or delivery, and on your use of the services.
   1.4. “Shipment” means all packages, parcels, delivery items or any part of the articles therein or contents thereof that travel under one delivery request, proposed journey, consignment note and/or invoice and which may be carried by any means iTask chooses, including by land transportation or any other carrier. The service to be provided by iTask is limited to the pickup, transportation and delivery of the shipment. Requester acknowledges that shipments may be consolidated with those of other requestor. Every shipment is transported on a limited liability basis as provided herein.

2. Service Level Agreement for orders according to delivery type. Please refer to the latest delivery type posted on the iTask app.

3. Charges
   3.1. Total charges for an order comprise of the standard transport fee and any additional charges.
   3.2. Standard transport fee includes the transportation of the shipment within the specific dimension and quantity to the recipient. Please refer to the latest pricing, dimension and quantity guidelines posted on the iTask app. The guidelines may be amended and updated at our sole discretion from time to time without prior notice.
   3.3. Additional charges comprise of:
   3.3.1. Waiting time charges: In the event that a user is late for pickup/drop off, a grace period of 10 minutes applies once the driver has reached the pickup/drop-off location. Subsequently, a $2 charge applies for every 10 minutes and/or part thereof of waiting time.
   3.3.2. Oversized item or rejected driver charge: If the requirement or parcel exceed maximum weight, size, or quantity specified, please refer to the latest pricing, dimension and quantity guidelines posted on the iTask app. iTask will offer the requester to either of the below mentioned solutions:
   – Change the delivery type to the appropriate one with the price difference being borne by the requester.
   – Cancel the order with half of the delivery fee being borne by the requester if the driver already showed up to perform the job.
   3.3.3. Wrong address charge: User will be charged the price of an additional trip from the original address to the new address provided. The price will be according to the standard transportation fee and additional stop charge.
   3.3.4. Pickup Failed: If the User is not present during the scheduled pickup, this will be considered a failed pickup. User can arrange for a pick up again who will be charged the price of an additional trip from the original address to the new address provided.
   3.3.5. Cancellation charges:
   – For scheduled orders: 50% of the delivery fee is charged if a User cancels after being matched to the driver and/or after the driver arrives at the pickup location.
   – For driver who is on the way to order destination: Driver will call to confirm the order prior to departing. If delivery is confirmed with the driver then and a cancellation happens after the scheduled time, 50% of the order fee will be chargeable to the requester. iTask will assist in communicating the charges to the requester on the driver’s behalf.
   3.4 No hard-copy receipt will be provided. An electronic receipt will be automatically provided only upon request after completion of an order, sent to an email address provided by the User. 

4. User’s Obligations
   4.1. The User warrants that he is either the Owner or the authorised agent of the Owner of the goods, and that he is authorised to accept and is accepting these Conditions not only for himself but also as agent for and on behalf of the Owner of the Goods.
   4.2. iTask Singapore is responsible for all processed transactions that are matched and paid for through the payment methods made possible through the iTask platform. Any extra costs arising from the difference between the provided information and actual situation shall be borne by the User. Any amendment or change in order pricing is to be abided by, approved and updated in the iTask application. Any dispute management, refunds, cancellation or amendment to processed payments must be informed and directly managed by the iTask team.
   4.3. The user warrants that he has complied with all laws and regulations relating to the nature, condition, packaging, handling, storage and carriage of the goods. User shall not dispatch and participating drivers reserve the right to refuse any articles that are prohibited by law, dangerous or hazardous materials, perishable substances, and radioactive material. The user is liable for any loss or damage suffered by any third party as a result of any breach of the terms. Participating drivers will not open and inspect the shipment, and bear no responsibility in any legal liability resulting from the transportation of the shipment.
   4.4. User shall ensure that shipment is adequately packed to protect against damage in the course of transmission, and also that no part of the shipment may be removed without the case, wrapper or container being torn or broken, a seal being broken or two adhesive surfaces being forced part. It is the responsibility of the user to declare the true content of the package and ensure proper packaging of the item/s to facilitate delivery. Damaged item/s caused by improper or no packaging will not be liable by ITASK.
   4.5. User shall ensure that the shipment is properly packaged so as to protect against damage to the shipment during the course of delivery, and:
   4.5.1. In the case of a shipment is of a fragile nature, that shipment shall be packaged in a case or container of sufficient durability and strength and shall be encased in or surrounded by sufficient and suitable protective material inside that case or container such that the shipment is guarded against damage that may result from any force, pressure or blows to which delivery items are ordinarily subject during the course of delivery and that such shipment shall bear the word “FRAGILE” prominently displayed in capital letters on the face of the case or container and above the address of the named addressee; and
   4.5.2. in the case of a shipment which is susceptible to damage by bending, that the shipment shall be packed in a case or container of sufficient durability and strength to prevent the shipment from being bent or otherwise damaged during the course of delivery and such case or container shall bear the words “DO NOT BEND” prominently displayed in capital letters on the face of the case or container and above the address of the named addressee.
   4.5.3. In addition, all secondhand items will not be applicable for compensation.
   4.6. iTask shall not be responsible to provide a protective service for the transportation of perishable commodities or commodities requiring protection from heat or cold. Such commodities will be accepted for transportation solely at the requester’s risk for any damages arising from the transportation.
   4.7. The user shall provide in respect of each shipment all necessary information, including without limitation:
   4.7.1. The user’s name, address (including the postal code) and telephone number;
   4.7.2. The addressee’s name, delivery address (including the postal code) and telephone number;
   4.7.3. Special precautions to be taken in respect of the shipment e.g. “FRAGILE”, “PERISHABLE”, “DO NOT BEND” etc.;
   4.8. In the event that the recipient is found to be absent from the address specified by you and no other person is present to take the shipment, the delivery provider will contact you as the delivery requester to request further instructions on how to proceed. In the event delivery requester cannot be contacted either, your items will be delivered to iTask’s office and the charge for this trip will be borne by the delivery requester. Should a redelivery of items be needed, a new delivery order will have to be placed. We reserve the right to suspend, restrict or terminate your access to iTask and the services at any time without advance notice or liability if we have reasonable grounds to believe you have breached any of these terms or in our opinion you misuse iTask or the services. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.
   4.9 The user accepts that the driver is not obligated to allow passengers on board driver’s vehicle as iTask’s insurance coverage strictly covers only the delivery items in the vehicle and not the passengers that request to ride with the driver.

5. Engagement services outside iTask platform
   5.1. Requesters should not engage with our drivers outside of iTask’s platform directly/indirectly within a period of 12 months after the order is being completed.
   5.2. Should requester have special requirements not catered within the iTask platform, please contact our support team at delivery@itask.com.sg and we would be more than happy to assist you.

6. Driver’s Liability
   6.1. Participating drivers shall take all reasonable precaution to prevent unauthorised persons from having access to the shipment and shall also take all reasonable precaution against loss of or damage to the shipment.
   6.2. Participating drivers shall make reasonable effort to deliver the shipment according to the respective delivery schedules, which are estimates only and not guaranteed.
   6.3. Participating drivers shall not be liable for any loss or damage arising from or in connection with:
   6.3.1. The delivery of shipment set out in Clauses 3.3;
   6.3.2. User’s failure to specify any precautions to be taken in respect of a shipment, as required under Clauses 3.5;
   6.3.3. Participating driver’s failure to perform any of his/ her obligations hereunder as a consequence of circumstances outside his/her control;
   6.3.4. Any acts or omissions of any party other than the participating driver.
   6.4. Participating drivers are not obligated to allow requesters to ride with them. This is up to the discretion of the driver as iTask’s insurance coverage strictly covers only the delivery items in the vehicle and not the passengers that request to ride with the driver.
   6.4.1. Participating drivers are strictly not allowed to extend quotation out of iTask’s delivery app pricing for ferrying of users.

7. Cancellation of order
   7.1. The following table shows what constitutes as valid and non-valid cancellations by drivers:

7.2. The following penalties will apply to drivers for order cancellations without a valid reason:

7.3. When driver is on suspension, all future orders must be unassigned
7.4. Cancellation 20mins before order timing for scheduled orders will be permanent ban
7.5. Drivers reserve the rights to cancel the order if the waiting time exceeds 30 minutes starting from the indicated order pickup time chosen by the user.
7.5.1 In such scenario, drivers will not be liable for any disruption to users’ deliveries.
7.5.2. In such scenario, drivers will not be able to claim for any waiting time charges and/or cancellation fees from users or iTask 

8. Engagement of services outside iTask platform
   8.1. Drivers should not engage with our requesters outside of iTask’s platform directly/indirectly within a period of 12 months after the order is being completed.
   8.2. Should requester have special requirements not catered within the iTask platform, drivers are obligated to direct requester to our support team at delivery@itask.com.sg and we would be more than happy to assist them.

9. iTask’s Liability
   9.1. By using iTask Delivery services, user agree that iTask shall not be liable for any special, incidental or consequential damages and disclaims all warranties expressed or implied with respect to carriage of any consignment. The liability of iTask shall be limited to $50SGD per consignment regardless of circumstances. All claims must be reported in writing with attached supporting evidence within 7 working days. ITASK will only be liable if packaging is damaged or if item is lost during transit while item is in possession of iTask delivery agents.
   9.1.1 For shipment damage claims, supporting documents need to be submitted by requester to iTask within 7 working days as making final judgement on the amount of loss or damaged. 
   9.1.2 For those fragile , dangerous or prohibited shipment, iTask reserves the right to refuse the compensation as it had violated the rules and regulation of I TASK delivery services.
   9.3 iTask will not be responsible for any loss or complications that may arise for return of documents by postal mail or any private request/s with our delivery agents that is not related to the courier industry. Requesters are strictly not allowed to request driver/s to pick up or deliver cash and request driver/s to make payment on behalf. iTask will not be responsible for any loss for non-adherence.

10. Exception to iTask’s Liability
    10.1. iTask shall not be liable for loss or damage arising from or in connection with:
    10.1.1. The delivery of any of the articles set out in clause 3.3.
    10.1.2. Delivery of fragile items including but not limited to items such as cupcakes, flowers, glassware and musical instruments.
    10.1.3. The misalignment, wear and tear, de-arrangement, heat, mold, rot, discolouration, degeneration, explosion, ignition or the hazardous, perishable, corruptible, fragile, or brittle nature of the contents of the shipment.
    10.1.4. Delay or confiscation by any government authority due to the discovery of prohibited contents of the shipment.
    10.1.5. iTask failure to perform any of its obligations hereunder as a consequence of circumstances outside its control, including without limitation any act of God such as weather conditions, flood or earthquake, work stoppages, strikes, industrial disputes, war, any act of government, accidents, traffic obstructions or congestion, mechanical breakdown, or other events of force majeure; or
    10.1.6. any acts or omissions of any party other than iTask, including and without limitation the User, the named addressee, any government official or any subcontractor engaged by requester.
    10.1.7. Damages to items of brittle nature or damages to items due to inappropriate packaging.
    10.2. iTask will make every reasonable effort to execute the delivery request according to iTask’s delivery schedules prevailing from time to time, but these schedules are not binding and do not form part of the contract. iTask is not liable for any damages or loss caused by delays.
    10.3. iTask shall not be liable for delay or non-delivery of a shipment arising from or in connection with the detention of the shipment by any government authority.
    10.4. iTask shall not be liable for indirect or consequential loss or damage, including without limitation loss of profit, income, interest, future business or anticipated savings, even if the risk of such loss or damage was brought to iTask’s attention before or after acceptance of the shipment.
    10.5. For the avoidance of doubt, iTask shall not in any way be liable or responsible for a delivery item prior to the shipment being accepted by iTask for delivery.

11. Promotions
    11.1. iTask Delivery will run promotions from time to time. All promotions provided are subject to the prevailing regulatory requirements. iTask reserves the right to revise, suspend or terminate these requirements or terms and conditions at any time and iTask may withdraw the offer at its discretion without prior notice.

By using the iTask Delivery Services in any manner, including but not limited to visiting or browsing the iTask Delivery Services, you agree to observe and be bound by these Terms, the ITASK terms of service and the additional terms and conditions and policies referenced herein and/or available by hyperlink.

ITASK reserves the right to change or modify these Terms at any time.